Frequently Asked Questions

DNS (Domain Name System) is like the phonebook of the internet. It translates human-readable domain names like "example.com" into IP addresses that computers use to communicate. Without DNS, you'd have to remember IP addresses to visit websites.

If you own a domain, you need DNS to make it work. While domain registrars offer basic DNS, a dedicated DNS provider like TrueDNS offers better performance, reliability, advanced features like DNSSEC, and a proper SLA guarantee.

We support all standard DNS record types: A, AAAA, CNAME, MX, TXT, SRV, CAA, and more. SOA and NS records are managed automatically.

Yes! We offer a free tier that's perfect for personal projects and testing. It includes limited zones and records but still benefits from our reliable infrastructure. No credit card required to start.

We accept all major credit cards (Visa, Mastercard, American Express) via Stripe for secure recurring subscription payments.

All paid plans include a 30-day money-back guarantee. If you're not satisfied with our service for any reason, contact us within 30 days of your first payment for a full refund. No questions asked.

Yes! You can change your plan at any time from your dashboard. Upgrades take effect immediately with prorated billing. Downgrades take effect at the end of your current billing period.

DNSSEC (DNS Security Extensions) adds cryptographic signatures to DNS records to prevent spoofing and cache poisoning attacks. While not mandatory, it's highly recommended for any domain handling sensitive data or email. We make it easy with one-click activation.

1. Export your zone from your current provider (BIND format)
2. Create a new zone in TrueDNS and import the file
3. Verify your records look correct
4. Update your domain's nameservers at your registrar to point to our nameservers
5. Wait for propagation (usually under 48 hours)

Our nameservers will be displayed in your dashboard when you create a zone. You'll receive 4 nameservers to configure at your registrar for maximum redundancy.

Changes to your DNS records propagate globally within seconds on our network. However, if you're changing nameservers at your registrar, full propagation across the internet can take up to 48 hours due to caching by ISPs and other resolvers.